Himalayan Positive Attitude

I was on my Mansarovar-Kailash yatra for the second time. I had arranged to take a group of about 100 persons for pilgrimage.   On 21 July 2010, we started driving from an altitude of 4,300 ft in Nepal to Nyalam located at 12,400 ft in Tibet, China. It was too big a climb for one day.   To ensure that everyone is healthy and fit to travel to higher altitudes in next few days, we had to take a day’s rest for acclimatisation at a village called Nyalam.

During acclimatisation, rest is defined as climbing a couple of mountains and return to the base!  In the evening, when the sun was about to set off, I noticed that a little far away, in one of the mountain kasba, about 30-35 persons were sitting together, in a big circle. Though it was far off, I could here them talking loud and laughing and enjoying their time.   It was like a celebration.

One of the Nepalese Sherpa was with me. I checked with him was it a special occasion or festival that people are enjoying so merrily, as if it was some sort of celebration.   The reply was very interesting.

He said: “This particular tribe in Tibet have their dinner early, at sunset and enjoy talking and laughing all the time during dinner. However, they have another very special tradition. During the time of dinner, even if oneperson speak negative about any one in the village or criticise, they just stop eating and quietly disperse away on that day! Probably that tradition keep them laughing all the time. Everyone in their tribe have developed the sanskar (habit) of talking positive about every other person all the time.“

What a rich tradition! We wish we all could do the same!!

Experienced and Written By: Badri Baldawa

Edited By : Meeta Kabra

Trust or Written Agreements ?

There were many suppliers of stainless steel glasses from India. In my first deal, since I had taken the samples from Mr. Vishnu Goyal, it was ethical on my part, to buy the products from him.

After executing  my first order of $84,000, I felt that I had scope to expand in this business of stainless steel housewares and was worth a try in this range of product whole-heartedly.   If I made sure of maintaining quality and price, it wouldn’t be difficult to take a lead in the Middle East in this trade.

In my initial deals, I found Vishnuji very trust worthy, honest and sweetly cooperative. When I brought up the idea of making stainless steel housewares products as a regular export range, he consented to be associated with me.

Normally the next step would be to sign a partnership agreement defining the business relationship between us.  But I wanted to try non-conventional method.   In many cases, misunderstandings come up because of interpretation of what was written in documents. These disputes start, extends to legal battles and aggravate to a level where the business cripples down to closure.  But if nothing is written, both the parties had to be reasonable and not greedy. Knowing that nothing has been written down, they figure out a practical solution together.

Yes, doing business without written agreements is dangerous.  The written agreements could be restricted to where there is slightest doubt on trust or if the Law  needs it.

This was one of the experiments I wanted to try in my business. We trusted each other and hence suggested Vishnuji that we would have an understanding and avoid a written agreement.  Both of us agreed willingly. We mutually understood our roles, financial arrangements and the nature of decisions each of us would take independently and those which needed joint decisions.

We were ambitious but not greedy.  Both of us believed “if I am destined to get something, it is bound to come? If it is not destined for me, how will I get at all?”.  It is now over 25 years since that arrangement. There isn’t a single word in writing till today. We have executed many multi crore value orders over the years. Touch wood, there have been no disputes. Of course, there have been differences of opinions very few and far between, for the good health of the organisation. When such differences come up, we have a lot of respect for each other’s opinion.

When friends in business ask me  what is your relation with Vishnuji in business,  I start thinking and I don’t get an answer even to myself.

We were able to maintain peaceful atmosphere between us. If Trust works, Peace prevails. And Peace brings better Prosperity.

Written Agreements can go wrong, but Trust always Cherish!

Experienced and Written: Badri Baldawa

Edited By : Meeta Kabra

Difficult Challenges? Grab Them!

“Release these payments for the purchases from Australia,” said my boss, Mr. AA (renamed to hide identity) one of the three directors, who was respected in social and business circles in the Middle East.  It was a transaction of a few hundred thousand US Dollars.

I did not release the payment.  It wasn’t that the funds weren’t available. We were purchasing a quantity way out of proportion to actual requirement. I was not convinced, especially since these were food products that bore expiry dates.

I was the purchases and finance manager. We had set-up a system for placing orders.  Normally, the quantities for a re-order were based on a review of movement of product for the last four months, stock in hand, orders in transit and the seasonal demand.  That’s how a healthy inventory was maintained without a strain on cash flow.

Each of the other directors had their own individual group of companies, other than this company. I had to be loyal to the interest of the company and not to individuals. I insisted on approval of all the directors.

The above order was large and hadn’t gone through the laid down procedure. Most importantly, it was abnormally excessive.  The goods had arrived at the port and the payments had to be made immediately. Fortunately, the order was not in our company’s name.  The other directors considered all aspects and did not approve this purchase.

Mr. AA was upset and had to make alternate emergency arrangements.  On his return to the office, I was called in. I carried my resignation letter with me!  I was expecting to be relieved of my job.

He said, “Will you join me as Chief Purchase Manager and Financial Controller of my Group of companies”.  I realised discipline pays!  I said I needed a week’s time to think it over.  This was in 1981.

Within the week, I got all possible information about Mr. AA’s group.  The information I collected revealed that every day when they closed stores for the day, it wasn’t sure whether they would open the shutters of the business next day morning. Even the staff salary was in arrears for a few months. The financial position was absolutely critical.

After a week, I went to him:

Me: AA, I accept your proposal, if other partners have no objection to it.

AA: I will convince the other partners. Have you given this a good thought?

Me: Yes, I have.

AA: What would be your terms and salary expectations?

Me: It is not relevant.  If I perform, remuneration will follow by itself.

AA: Do you know the financial status of my group?

Me: Yes.  I Know.  Business may close down any day.

AA: You are in such a healthy company. Here, in my group, you are not sure if you’ll get a salary.

Me: Yes.  I considered that.  We have to create a position where everyone gets paid.

AA: I am surprised.  Why?  What makes you join my group?.

Me: Challenge!  It is the challenge which is tempting me to accept this responsibility.  The present company is healthy and wealthy and has systems which will not allow it to collapse.  This can be managed by anyone. But to revive a group like yours would be a real challenge to my abilities.

AA: You are risking your career.

Me: Yes, but I am confident of reviving the company.

I joined the group.  I had the support of a very capable CEO and jointly we resolved the problems.  After a year or so of revival, there were a few from known business circle to seek advise to revive their sick businesses!    I was with them for 5 years till the day I decided to return to India, to start my own business! I thank AA for giving me an opportunity to resolve very complicated problems and learn many lessons which otherwise, I would have missed!  It was a rewarding experience.

If you see a difficult challenge, grab it. It gives opportunities to learn.

Experienced and Written By: Badri Baldawa

Edited By : Meeta Kabra